All help articles

Harmonize

Create a Post Getting Started with Harmonize – Canvas Harmonize Support

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PANCEPal Personalized Chatbot for PANCE Exam Preparation

PANCEPal is an innovative ChatBot designed specifically for physician assistant students preparing for the Physician Assistant National Certifying Exam (PANCE). Created as a proof of concept using generative AI, this state-of-the-art tool offers a unique, personalized approach to exam preparation, providing students with tailored support and resources to enhance their... Read More

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Guidelines for using AI for note-taking in meetings

AI (Artificial Intelligence) note-taking tools bring efficiency and convenience to recording meetings, while also promoting increased focus and attention on the meeting content. By eliminating the need for manual note-taking, participants can fully engage in discussions, absorb information more readily, and contribute more actively. This can lead to more productive... Read More

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Using Zoom AI Companion to enhance your meetings

What is Zoom AI Companion? Zoom AI Companion is a built-in AI assistant for Zoom products, boosting your productivity and collaboration. It helps you catch up on meetings, generate summaries and emails, draft chat messages, and even spark new ideas on whiteboards. Think of it as a smart assistant that... Read More

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Back up your Google Authenticator codes in 3 steps

Google Authenticator now offers the ability to sync multi-factor authentication (MFA) codes to your Google Account, which can be used to restore your codes on any new device you use. Here are the steps to set up cloud syncing of Google Authenticator: That’s it! With cloud syncing enabled, you can... Read More

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Navigating Artificial Intelligence at ATSU

Photo by Tianyi Ma on Unsplash Artificial intelligence (AI) is rapidly transforming the education landscape. AI tools are being used to personalize learning, automate tasks, and provide insights that can help educators improve their practice. Here are some key areas to consider as you experiment with and use AI. Information... Read More

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UDOIT (You-Do-It) Accessibility Assistant for Canvas

UDOIT stands for Universal Design Online content Inspection Tool. It is an open-source tool that helps instructors identify accessibility issues in their Canvas course content. UDOIT can be used to scan courses for a variety of accessibility issues, including: UDOIT generates a report that lists all of the accessibility issues... Read More

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GetMarked

As of June 2023, ATSU will no longer be using Respondus 4.0 for importing quizzes. Instead, we will be transitioning to GetMarked, a software that works with Canvas LMS. GetMarked allows teachers to import quizzes and questions from a variety of sources, including Word documents, PDFs, and Google Forms. It... Read More

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Turnitin Draft Coach

Turnitin Draft Coach provides tools and coaching for students to pre-check their work before submission. This helps improve students’ academic writing and research skills by providing feedback on: text-similarity; citations in APA, Chicago, and MLA formats; and foundational grammar, mechanics, usage, and structure. And by using AI, Draft Coach can... Read More

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How to setup voicemail on Cisco telephones

Overview ATSU Cisco unified messaging system, Unity, is provided for employees of the University. This message system allows employees to access voicemail messages through both the telephone and email. Below are instructions to set up the Unity system on your telephone. Once you have completed the setup process your voicemail... Read More

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Attendance tracking & more with QR codes

If you would like to take class attendance with QR codes, read on! ATSU-ITS has developed the QR Code Manager that lets faculty & staff create and print QR codes and allows ATSU users to scan them from the ATSU Go mobile app (iOS | Android). You can find the... Read More

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How to import your CV in Digital Measures

Using CV imports Digital Measures by Watermark is committed to helping you capture, reflect on, and tell the story of your activities and accomplishments. When it comes to gathering faculty’s teaching, research and service activities, it may feel like double duty since a lot of this data is already maintained... Read More

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Gmail Mail Merge Instructions

Make a copy of this mail-merge spreadsheet to your Google Drive: GMail Merge Gmail/Sheets Edit the Sheet to include the information you wish to send out on the Mail Merge Sheet. The column header names will be your variable names in the next step. NOTE: Do not change either of... Read More

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Printing – California Campus

There are several printers located around ATSU campuses In California, we are currently using a service from Papercut software and you will print to a single queue called FollowMe-SantaMaria You will need to be on the ATSU network Once you have printed you can swipe your ID badge at any... Read More

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Computer Specifications – Residential-Based Employees

Below are the current computer specifications for Residential-based employees.   Computers for residential-based employees are provided by ATSU as are Internet access, appropriate software and telephone. Windows Desktop Option Lenovo ThinkCentre M720t 4-year life cycle Intel Core i5- 8400/2.8 GHz 8GB of RAM 256 GB SSD Mac Desktop Option iMac... Read More

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Technology Needs – Telecommuters

Hardware Recommended Specifications for the Home Computers of Telecommuters If you use an ATSU owned laptop, you may use it when working off-campus. If you need additional monitors or a docking station for your off-campus work days, it is your responsibility to provide them. ITS support services is available to... Read More

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Technology Needs – Remote Workers

Hardware Recommended Specifications It is your choice to use a laptop or desktop and whether you use a Windows computer or a Mac. Any reputable computer dealer can assist you with the specifications. If you are unsure of your computer’s specifications, give the service desk a call at 660-626-2200. They’ll... Read More

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ATSU Mobile App

ATSU has a student-facing mobile app available for iOS and Android devices. Search ‘ATSU Go’ in the app store or download directly here (iOS | Android). If you have questions, concerns, or suggestions, you can email mobileapp(at)atsu.edu.

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General updates for Digital Measures users

Exciting news! The process of implementing Faculty Web Profiles phase II is underway. However, we are needing all users to review and clean up data as you review your data quarterly. Faculty Web Profiles will automatically generate based upon your Digital Measures data and no additional websites will need to... Read More

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Faculty Web Profile FAQs

Faculty web profiles appearing on ATSU’s public-facing website: Data that displays on the new faculty web profile is sourced from Digital Measures (faculty activity system).  This document serves to provide instruction and guidance on best practices for faculty web profiles displayed on ATSU’s webpage. Following are additional resource links to... Read More

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Access To Qualtrics

Welcome to the ATSU Qualtrics account. We want to expedite your access to Qualtrics and get you started! The steps for both Faculty/Staff and Students are included below. For Faculty and Staff Start an ITS ticket requesting Faculty/Staff access to Qualtrics: Open a ticket at https://service.atsu.edu State that you will comply... Read More

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Digital Measures user group & contacts

Each school has representatives that review additions, changes and resolve issues related to the Digital Measures system for their respective school.  The team meets monthly to vote on changes, identify any new issues or problems, and communicate with the faculty on Digital Measures.

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Enabling Closed Captioning in Zoom

Navigate to zoom.us/profile and log in using your credentials  On the left hand side of the screen, select Settings Scroll down to the In Meeting (Advanced) settings; you can also utilize Control+F (Windows) or Command+F (Mac) and search for Closed Captioning  Select the toggle button on to enable Closed Captioning... Read More

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Video Playback in Zoom

For optimal video playback in Zoom, simply follow these easy steps. Step 1:  Download VLC Player for video playback VLC is a free cross-platform multimedia player that plays most multimedia files as well as DVDs, Audio CDs, VCDs, and various streaming protocols. Click here to download VLC Player Step 2:... Read More

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Hosting a Zoom Meeting

Before the Meeting   Hosting — Identify anyone who will need co-hosting privileges, such as speakers, moderators, or people you want to handle administrative tasks during your meeting. You can promote a participant to co-host once inside your meeting. See links below for more information. https://support.zoom.us/hc/en-us/articles/206330935-Enabling-and-adding-a-co-host  Chat — Decide who... Read More

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Zoom – Passcodes & Waiting Room Information

Passcodes are not required for Zoom meetings. However, it is highly recommended that you use them. Following is information about using Zoom passcodes. How will this affect my calendar invitations when scheduling meetings? If you already have a Passcode or Waiting Room on, there will be no change to how... Read More

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Application Selection & Procurement

If you or your department are considering new applications, software, or services ITS can help.  The ITS team is involved with hundreds of applications at all stages of the application lifecycle and can help you select and purchase the right information technology tool(s) for you, the department, and the University.... Read More

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How to set up multi-factor authentication (MFA) at ATSU

You will find the following information below: First, install Google Authenticator Next, you will set up two required MFA codes The following instructions show you how to set up the two separate MFA codes required to access ATSU websites and apps. Important note: If you only set up one and... Read More

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Service Desk Ticket Creation

Ivanti Training When you submit a ticket for a service request please follow these steps to select the proper categories and subcategories. This will ensure your ticket is routed and resolved in a timely manner. Select Submit Ticket where you will then be directed to Login on the Landesk page.... Read More

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Alumni access

Alumni access provides different services from those you used as a student. Your alumni account will stay active as long as you login via the my.atsu.edu portal at least every six months. This login must be from a computer, not a mobile device. About the ATSU portal (my.atsu.edu) When logging... Read More

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New Quizzes tool in Canvas

What is the New Quizzes tool? Canvas Guides, What is New Quizzes? https://community.canvaslms.com/docs/DOC-15014-67952929189 What are the similarities / differences with the current Quizzes tool? New Quizzes is a new assessment engine built to meet the assessment needs in your classroom today and in the future. Leveraging modern technologies, New Quizzes... Read More

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Flipgrid + Canvas LTI Integration – Setup & FAQ

Canvas is the LMS that makes teaching and learning easier. Flipgrid is the asynchronous video discussion platform that makes teaching and learning more personal, fun, and engaging. Integrate the two platforms seamlessly with Flipgrid’s Canvas integration! Canvas Access Control – Only students in your Canvas course can access your connected... Read More

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Zoom Password Settings on Cloud Recordings

Recently Zoom has increased security measures in Zoom rooms. So, a password will always be required for any scheduled Zoom meeting, and for viewing any cloud recording. This is kind-of counter-intuitive in Canvas because the “Require Meeting Password” option is NOT check-marked by default. However, a random password will be... Read More

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Basics of Canvas and Zoom for ATSU Students

What is Canvas? The Canvas Learning Management Platform allows schools to build the digital learning environment that meets the unique challenges faced by their institution. Canvas simplifies teaching, elevates learning, and eliminates the headaches of supporting and growing traditional learning technologies. Canvas is made up of a powerful set of... Read More

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Technology hints for working off-campus

ATSU recognizes the value and benefits of employees being able to work from off-campus locations. Review the following hints to keep both ATSU data, and equipment secure when you work remotely or telecommute. When working at an off-campus location you will need to keep the following in mind.

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Access your ATSU files remotely

Accessing your files Google Drive & File Stream are tools to store your files in the cloud and maintain the ability to access them from any device with an Internet connection. These tools will still allow you to use the applications you know and love, while improving your file accessibility... Read More

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Remote Access with an Avaya phone

Forwarding your Avaya phone while on-campus Some Avaya phones may be forwarded to a home/mobile phone by entering *29 and then 9+ local phone number (area code is not needed). You most likely will need a 660 prefix on the device to which you are forwarding. How do I check... Read More

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Remote setup for Cisco phones

How do I forward calls to another number such as my mobile phone?  NOTE: Do this step from on-campus prior to working remotely. NOTE: Do this step from on-campus prior to working remotely. Using your office phone: How do I forward calls to another campus number when I am off-campus?... Read More

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Office 365 Access

What is Office 365? Office 365 is a Microsoft service that includes access to the Office suite of applications accessed via “the cloud”. Anywhere you have a computer and internet access you can use Office 365. What is the cost of Office 365? ATSU provides Office 365 to faculty, staff... Read More

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Echo360 Universal Capture

Echo360 Universal Capture is the simplest video application for education that provides identical capabilities, and a consistent user experience across Mac and PC. Personal mode is a stand-alone version of the Universal Capture desktop application. Recordings are created on an ad hoc basis and can be published to a section... Read More

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Student Email Alias

What is an email alias? An alias is an alternate address for sending/receiving email.   ATSU student email addresses currently use the SA123456@atsu.edu format by default. Throughout March 2020 a group of student volunteers tested the use of an alias, which would allow students to send/receive email using a more descriptive... Read More

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Configuring a Echo360 course link in Canvas

First, ensure that your Term, Course and Section have been set up in Echo360. I Canvas, click on the “Echo360” link in the left-side course menu. If Echo360 does not show up in your course menu, go to the course Settings>Navigation and drag the Echo360 link up to be visible... Read More

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Malware, Phishing & Viruses

What should I do if I suspect my account or machine has been targeted by malware? Below are links to more pages on our ITS site that cover this topic. More about malware ATSU firewall protection Read more about IT services How to recognize and avoid phishing scams

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How to generate reports in Digital Measures

You can generate reports in Digital Measures either using the existing reports or you can create a new report. For new reports select Create a New Report > Select a Report Style > Select a Database to access > Activities Database-University. For existing reports, you can select the following: After... Read More

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Human Resources Series

The Supervisory Experience   Still Healthy Lifestyle One requirement of ATSU’s Still Healthy Lifestyle program is that each employee must attend/view four Still Health seminars. If you were unable to attend a seminar in person, you may view them online and still receive credit.    

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Zoom Video Conferencing

To download and install the Zoom Application: Click here to download Zoom client From the Download Center, click on the Download button under “Zoom Client For Meetings”. This application will automatically download when you start your first Zoom Meeting. Once the download is complete, proceed with installing the Zoom application onto your computer. If you experience any... Read More

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Downloading EchoVideo content in a Canvas course

Note Instructors have the ability to disable content downloads for a course or section. If the download options described below are disabled (grayed out), the functionality may be unavailable to you. If you have any questions regarding download availability, please reach out to your instructor for clarification.

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Blackboard server has been disabled

As of July 1st, 2021 the Blackboard server has been disabled and all course content has been deleted. A.T. Still University is no longer teaching in Blackboard and has completely switched from Blackboard Learn to Canvas LMS as the University’s Learning Management System (LMS).

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Digital Measures – Course Director Entries

From the Scheduled Teaching screen for each of your courses, the following data can be input: Course Director Administration hours to maintain the course Additional Instructors (add in order of contact hours; most to least) Contact hours for: Lecture  Lab Small Group PodCast Continue to +Add Instructors (type in name... Read More

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Digital Measures’ Activity Insight User Guide

The process for maintaining information within Digital Measures contains an initial data load and then subsequent monthly information updates for new activities. Digital Measures’ Activity Insight Data Entry Cycle After logging in to Digital Measures you will see the Activity Insight Main page. There are 5 Main Areas of Faculty... Read More

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Frequently Asked Questions – Digital Measures

What is Digital Measures? How do I login to Digital Measures? Do I already have an account? Do I have to enter information myself? Once my information is in the system, how can the data be used? Can I attach documents to Digital Measures? Why can’t I edit information on... Read More

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REDCap

Administered by ATSU Research Support, REDCap is a secure web application for building and managing online surveys and databases. Request REDCap Login to REDCap REDCap Overview

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Training Resources for Canvas

Learning management systems (LMS) are essential for online learning. They allow instructors and students to communicate, collaborate, and share resources. In this course, you will learn how to set up and use Canvas, a leading LMS. You will learn how to create classes, work with students, teach online, and grade... Read More

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Canvas – Mobile Apps

Students and Instructors can use Canvas’s apps to do many actions available on the full web version. Canvas Student App View courses and grades Submit assignments Take quizzes Post messages to course discussions Send and receive messages Watch videos and other content Communicate with your Instructors, TAs, and peers Review... Read More

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Academic Video Production

The first question to ask yourself is: what quality level are you looking for?  Is it more important to get content produced quickly at an acceptable quality level, or more important to have a polished media product which may take more time to produce? For the best quality recording, you... Read More

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How to set your time zone in Canvas

The way your Canvas time zone is supposed to work is that if you don’t set a time zone in your individual account, then it should automatically default to the default time zone that we have set globally to Mountain Standard Time (MST-AZ). If you set a time zone in... Read More

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Setting a “Front Page” in a Canvas Course

The Course Home Page is the first view your students will see when they enter your course. For the Course Home Page, you can customize a page from your course Pages and have it display as the Course Home Page. If you want to change the Course Home Page to a custom... Read More

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Creating Turnitin Assignments in Canvas

Turnitin provides instructors with the tools to engage students in the writing process, provide personalized feedback, and assess student progress over time. Turnitin is used by more than 30 million students at 15,000 institutions in 140 countries. Here are some online resources for instructors: Canvas Plagiarism Framework Teacher (this is... Read More

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Mobile Device Management (MDM) Program

About MDM The Mobile Device Management (MDM) program helps protect University data when employees use their personal mobile devices to access University services. Participating in the MDM program means 1) an app is downloaded to your personal mobile device, and 2) your personal smartphones and/or tablet is/are registered with the... Read More

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For Researchers

Statistical Software SAS SAS (Statistical Analysis System) is a software suite developed by the SAS Institute for advanced analytics, multivariate analyses, business intelligence, data management, and predictive analytics. ATSU has an enterprise license Contact Research Support for access IBM-SPSS IBM SPSS is a data mining and text analytics software application from IBM. It is used to... Read More

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For Administrators & Related Staff

Anthology Student Anthology Student is built specifically for higher education. This software is used to manage information about individual students by: Admissions – used to manage the admissions processed Financial Aid – used to manage financial aid to students Academic Records – used to manage and track the student’s academic progress... Read More

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Applications For Instructors

Canvas Canvas, ATSU’s learning management system, is an Internet-based application which allows instructors to put class materials on the Internet. It provides a variety of tools to facilitate teaching and learning. Canvas is available to all instructors in both Mac and Windows environment Canvas can be accessed through the my.atsu.edu... Read More

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Applications at ATSU

There are close to 250 applications used at ATSU. Normally when a faculty/staff person begins employment, his/her supervisor will request needed applications via the Information Technology & Services Action Request (ITSAR) form. After the new employee begins work, requests for additional applications to support job performance may be made through... Read More

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For All Employees

Microsoft Office Suite On campus faculty/staff receive the Standard Microsoft Office Suite Off campus faculty/staff receive Microsoft Office 365 The difference between Office Suite and Office 365 How to access Office 365 Cost is paid by ITS Normally made available by the employee’s first day of work. Off-campus faculty/staff may... Read More

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Phone Equipment & Services

Access your ATSU phone and voicemail ATSU has two phone systems. For ease of recognition, ITS refers to them by their company names: Which phone system do I have? The brand of phone is usually displayed on the handset.   Information about each type of phone How do I find an... Read More

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Peripheral Equipment

A peripheral device connects to a computer system to add functionality. Examples are a mouse, keyboard, monitor, printer or scanner.  Below is information on standard peripheral equipment for on-campus faculty/staff. Online faculty may request reimbursement for peripheral equipment. Check with your supervisor to determine if you qualify. Standard Assigned Equipment... Read More

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Web Browser: Clear Cache

Why should you clear your cache? Your browser tends to hold onto information, and over time it could cause problems with logging in or bringing up websites. It’s always a good idea to clear out the cache, or browser history, and clear cookies on a regular basis. You can also... Read More

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Virtual Reality, Augmented Reality, and 360° Video

ATSU encourages experimentation with the use of new video technologies.  There is a fair amount of overlap between the definitions and use of many of these technologies and equipment. Nonetheless, we have found it helpful to use the following categories: Virtual Reality (VR) Augmented Reality (AR) 360° Video Click on... Read More

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iPad Warranty and Insurance Information

Since an iPad is a critical and required component in many courses (especially for tests and assessments), you should give some consideration to the warranty and insurance coverage so that you can quickly replace or repair a damaged device. Below are some suggestions to help you in this decision. Disclaimer... Read More

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Loaner equipment on the Arizona & Missouri campus

Equipment to assist in learning, studying, teaching, and working is available from various departments and schools. Each entity will have unique policies regarding check-out. Please inquire about specific policies when you check-out equipment. Arizona campus loaner equipment Loan from the A.T. Still Memorial Library in Arizona The library in Arizona... Read More

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Viewing EchoVideo Content in a Canvas Course

Table of contents Locate the Echo360 button Explore the EchoVideo section Play media or view presentation Control your playback Use the sidebar (optional) Understanding the class list page icons Each class is shown with a series of icons, providing information and functionality as follows: ICON WHAT IT IS / INDICATES... Read More

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How do I remove P2P software from my Mac computer?

Your Mac comes with built in protection and does not need third-party security. Third-party protection can cause issues to your Mac for which Apple nor ATSU are responsible. However, both ATSU and Apple can help you troubleshoot if you suspect you have a third-party security problem. Some programs that can cause... Read More

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How do I remove P2P software from my Windows computer?

File sharing involves using technology that allows internet users to share files that are housed on their individual computers. Peer-to-peer (P2P) applications, such as those used to share music files, are some of the most common forms of file-sharing technology. However, P2P applications introduce security risks that may put your... Read More

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Printing – Arizona Campus

There are several printers located around Kirksville and Mesa campuses In Arizona, we are currently using a service from Papercut software and you will print to a single queue called FollowMe-Mesa. You will need to be on the ATSU network Once you have printed you can swipe your ID badge... Read More

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Printing – Missouri Campus

There are several printers located around Kirksville and Mesa campuses In Missouri, we are currently using a service from Papercut software and you will print to a single queue called FollowMe-Kirksville You will need to be on the ATSU network Once you have printed you can swipe your ID badge... Read More

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The ATSU Portal

The ATSU Portal is the main gateway for accessing many of the online resources at ATSU. The portal enables faculty, staff and students to access their most frequently used online resources and web sites from one central place. The portal also automates login procedures to other University resources, making it... Read More

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Research posters

Description Research poster layout and printing resources. Who is this help for? All ATSU Note The library on the Arizona campus prints research posters for the Arizona campus. Academic Technologies on the Missouri campus prints research posters for everyone else. How is this item specifically used at A.T. Still University?... Read More

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Medical illustrations, scientific charts & graphics

Description Graphics related to teaching and learning are developed by Academic Technologies. Note Any graphics or design related to events, clubs or non-scientific purposes can be referred to Communication & Marketing. Who is this help for? All ATSU Which ITS department supports this? ITS Academic Technologies Where is this located?... Read More

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Learning Management Systems (LMS)

Learning Management Systems (LMS) are software applications for the administration, documentation, tracking, reporting and delivery of electronic educational technology (also called e-learning) courses or training programs. Between 2018-2019, A.T. Still University has switched to the Canvas LMS by Instructure as the primary LMS for the University.  Here are a few steps to... Read More

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3D Printing at ATSU

Description ATSU offers access to 3D printers to inspire an interest in Health Science 3D design and to produce printed prototypes of teaching and learning aids such as anatomical models, medical appliances and orthotics. Who is this for? All ATSU How is this item specifically used at A.T. Still University?... Read More

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How to get help with IT issues

The Service Desk group is the central point of contact for problems and questions concerning technology at ATSU. Support staff will make every effort to resolve your problems or answer questions. When appropriate, your issue may be assigned to another group for resolution. In-house technicians are available to assist during... Read More

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Employee Printing

ATSU provides equipment attached to the University network so that all employees have the ability to print documents.  Responsibility for printer and/or copier maintenance is broken up into two categories. Day-to-day maintenance (i.e. restocking paper and ink) – is the responsibility of the department in which the equipment resides. Preventative... Read More

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Communicating with large groups at ATSU

You will often hear reference to either Google groups or distribution groups. They are the same thing. On many occasions it is necessary to be able to communicate with a large group of people. ATSU uses Google Groups to make it easier to communicate to a specific group of people.... Read More

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Using Google Sites at ATSU

Google Sites is a website creation tool that is primarily used to created ATSU websites for internal audiences. Google Sites allow you to add file attachments and information from other GSuite for Education applications like Google Docs, Google Calendar, YouTube and Picasa. Groups can work together on a site to add... Read More

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Setting up an iPad

Schools that require iPads: Kirksville College of Osteopathic Medicine KCOM – Biomedical Sciences Arizona School of Dentistry and Oral Health Missouri School of Dentistry and Oral Health If this is the first iPad you’ve owned, the first thing you should do is get it set up so you can start... Read More

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Comprehensive Osteopathic Medical Achievement Test (COMAT) Series

COMAT System and Browser check Review the Technical Specifications guidelines for the testing.  Both Macs and PCs are supported http://www.nbome.org/docs/COMAT-Technical-Specs.pdf Note– You must enable Pop-Up windows and Cookies on your browser for the exam Go to the COMAT testing webisite http://comat.starttest.com Click on “Run the NBOME System Check” The System... Read More

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