Who We Are
ITS Service Desk
The ATSU ITS Service Desk is the central point of contact for problems and questions concerning technology at ATSU. Support staff will make every effort to resolve your problems or answer your questions. When appropriate, your issue may be assigned to another group for resolution.
Eligibilty
ITS Service Desk services are offered to all ATSU Employees and Students.
Availability
This service is available 24 hours a day, 7 days a week, 365 days a year. During normal business hours the service is staffed with internal support specialists. After-hours, weekends, and holidays are staffed with our call center partner.
Support Hours
Kirksville Campus – 7:30 AM to 5:00 PM, Monday through Friday Mesa Campus – 7:30 AM to 6:00 PM, Monday through Friday
Cost
There is no cost for this service
ITS Administration
Administrative duties include:
- To offer a leadership role in technology development and planning,
- Maintenance of the technology budget,
- To provide staff development and leadership.
John Heard
Vice President of Research, Grants and Information Systems
(660) 626-2397
jheard@atsu.edu
Missouri Campus Bryan Krusniak
Assistant Vice President, Information Technology and Services
(660) 626-2364bkrusniak@atsu.eduMissouri Campus 
Remote Applications Group
Consisting of Administrative Systems & Academic Technologies
Curtis Law
Director of Applications Development and Services
(480) 219-6094claw@atsu.edu
Arizona Campus Administration Systems
The Administrative Systems group is responsible for the development and maintenance of custom applications used at ATSU; to include:
- Portal Content
- University Web Sites
- 3rd & 4th Year Rotation Tracking Application
- Registration, Grades, Financial Applications
- Varied Custom Applications and
- Application Interfaces
Academic Technologies
The Academic Technologies group assists the academic content creators and promotes standards and best practices for creating, distributing and sharing academic content University wide. This group is responsible for administering the object repository and learning management systems and to maintain consistency across the University.
Network Services
The Technical Operations group is responsible for maintaining the ATSU network. The group also provides advanced support to all of ATSU. Services provided by this group include:
- Network Support
- IP Maintenance
- Network Management
- System Backups
- Disaster Recovery
- Security