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Remote setup for Cisco phones

How do I forward calls to another number such as my mobile phone? 

NOTE: Do this step from on-campus prior to working remotely.

NOTE: Do this step from on-campus prior to working remotely. Using your office phone:

  1. Press the “Forward All” softkey. 
  2. Then enter the call forward target phone number exactly as you would dial it from your phone.
  3. To verify that your calls are forwarded, look for the “Forward All” icon in the line label, and the forwarding information in the header.

How do I forward calls to another campus number when I am off-campus?

Using an off-campus phone

  1. Go to the my.atsu.edu portal
  2. Find the Cisco phone system icon 
    1. You can use the search feature if needed
  3. Authenticate with your ATSU credentials (not your email address)
    1. You may be prompted to change your PIN. Just go ahead and change to a PIN you can easily remember.
  4. Choose the phones tab (upper left)
  5. Under the phones tab, scroll down to call forwarding

How to check your voicemail remotely

  1. From a remote phone, dial your 10-digit office number.
  2. You should hear the opening greeting. 
  3. Hit ‘*’ at the opening greeting 
  4. It will ask you for your extension and phone password 
  5. You should now be able to listen to your voicemail. 

How do I check voicemail from my remote computer?

  1. Go to the my.atsu.edu portal
  2. Find the Cisco phone system icon 
    1. You can use the search feature if needed
  3. Authenticate with your ATSU credentials (not your email address)
    1. You may be prompted to change your PIN. Just go ahead and change to a PIN you can easily remember.
  4. Choose the Voicemail tab.
  5. Choose Dial Voicemail Preferences IVR.
  6. Enter your voicemail extension.
  7. Choose Dial.

 

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