How to setup voicemail on Cisco telephones

Overview

ATSU Cisco unified messaging system, Unity, is provided for employees of the University. This message system allows employees to access voicemail messages through both the telephone and email.

Below are instructions to set up the Unity system on your telephone. Once you have completed the setup process your voicemail box will be ready to receive messages.

There are three ways to accessing and setting up your voicemail:

Other Functions:

Setting up voicemail from a Cisco telephone (must say CISCO on the phone)

  1. From your telephone, pick up your receiver and press the voicemail button looks like an envelope with word “message” above it.
  2. Enter the temporary passcode given to you by Network Services. (Or see instructions below to reset your passcode yourself.)
  3. The Unity system will prompt you to:
    • Record your name
    • Record a greeting
    • Set a new password (a minimum of 5-digits)
  4. Once you have completed all the prompts your voicemail box is ready to receive messages.

From any campus telephone (including phones that do not say CISCO)

  1. From a campus telephone, dial 7700 – (this is the extension to the Unity messaging system).
  2. When the system answers with its welcome message, “Hello Unity messaging system…”
    • Immediately press the star key (*)
    • Enter your voicemail ID number (this will be the last four digits of your phone number or 4-digit extension) followed by #.
    • Enter the temporary passcode given to you by ITS. (Or see instructions to reset your passcode yourself.)
  3. The Unity system will prompt you to:
    • Record your name
    • Record a greeting
    • Set a new password (a minimum of 5-digits)
  4. Once you have completed all the prompts your voicemail box is ready to receive messages.

From an off-campus telephone

  1. From an off-campus phone dial 480.219.6000.
  2. Once you hear the greeting:
    • Immediately press the star key (*)
    • Enter your voicemail ID number (this will be the last four digits of your phone number or 4-digit extension) followed by the pound key (#)
    • Enter the temporary passcode given to you by Network Services.
  3. The Unity system will prompt you to:
    • Record your name
    • Record a greeting
    • Set a new password (a minimum of 5-digits)
  4. Once you have completed all the prompts your voicemail box is ready to receive messages.

Self-service Cisco password reset

  1. Visit: my.atsu.edu
  2. Go to the Resource Menu, then the My Tools Menu.
  3. Click on “Cisco Phone System”. Please sign in with the same username and password as the ATSU Portal.
  4. On the main page, Click on the General Settings Tab at the top. Then, scroll down to the “Phone Password” fields. Enter a new 5-digit password in the “New Password” field; and re-enter it in the “Confirm New Password” field.
  5. Click the “Save” button at the bottom of the screen.
  6. Click on your name and then the “Log Out” button on the upper right hand corner of the screen.

Support

For support with setting up your voicemail account, please call the ITS Service Desk 24-hours a day at 660.626.2200. You may also visit us at service.atsu.edu where you can enter a ticket.

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