What we do

The ITS Service Desk is your main contact for ATSU technology issues and questions. Support staff will strive to resolve your concerns or refer them to the appropriate team if needed. In-house technicians are available during business hours, while an outsourced call center assists during evenings, weekends, and holidays.

Here are 5 ways to get help from ITS:

1. Chat with BuckyBot
2. Search this website
3. Create a ticket
4. Call the ITS Service Desk at 660.626.2200
5. Visit the ITS Service Desk

There are hundreds of various software applications and related services used on campus. ITS maintains links to helpful support and maintenance areas related to these tools on this website. Use our site search above to find relevant information.

Information security services include a variety of services to protect people, property (especially technology assets), and data. The security of all machines and data on the ATSU network depends on every account and machine being secure and free of malware such as viruses, worms and spyware. A single insecure account or machine can cause a major security incident or cause a virus attack to be propagated. Many computer security incidents are preventable by a combination of keeping machines up to date, utilizing ATSU provided anti-virus protection and having strong passwords on all accounts in addition to safe browsing habits.

• Report abuse
• Mobile device management

Classrooms and conference rooms can contain a lot of technology. ITS provides support throughout the entire lifecycle of these rooms.

ITS provides a wide array of services related to the electronic capture and distribution of audio and video. Electronic capture, recording, and real-time sharing of classroom and meeting events can be accomplished in a variety of ways. Whether your goal is to add some video to your course content or simply connect with a colleague across campus, ITS can help you. Taking a look at this section will help guide you toward what services what might work best.

• Echo360 Classroom Capture
• Special event capture and recording
• Virtual reality, augmented reality, and 360° video
• AppleTV

See all audio/video resources

The network group manages network accounts, how to connect to printers around campus, and using the wireless network.

• Printing instructions
• Network accounts
• Wireless networking

ATSU utilizes Google apps & Zoom to provide our faculty, staff and students communication and collaboration tools.

• Zoom
• Distribution Groups & Lists
• Gmail
• See all communication & collaboration tools/services

The Academic Technologies group provides a variety of signage and graphic design services.

• Medical illustrations, scientific charts & graphics
• Research poster design

ITS provides telephone services for the Arizona campus. ITS also provides telephone services to the CGHS admissions group and Communication & Marketing group on the Missouri campus. Services include:

• Voice over wi-fi calling
• Mobile phones
• Office phones
• Voicemail
• Telephone conference calls
• See all phone information here

The ITS Service Desk supports the full lifecycle of ATSU computer equipment. This includes purchasing of new computers, routine replacement of outdated equipment, maintenance on existing equipment, and disposal of equipment at end of life.

• Equipment disposal
• New workstation purchases & installation
• Pricing negotiation
• Mobile device management
• Workstation maintenance

There are internal and public-facing ATSU websites. Internal websites are facilitated and managed by ITS. Public-facing websites are facilitated and managed by Communication & Marketing with support from external vendors and ITS.

• Website Editing
• Using Google Sites