Network & account services

All students and employees at ATSU are assigned accounts on the University network. The account is assigned to you for the duration of your enrollment or employment at ATSU and is your access to most computing resources. Your initial network password is set by ITS. However, the first time you access your account you will be prompted to change this password. You may change or reset your password at anytime, provided you know your current ATSU username and password. Passwords will expire every 90 days. If you forget your password it can be reset at the my.atsu portal login page by following the “Forgot your password?” link.  Click here for more information on ATSU passwords.

Faculty & staff

Your account is created by ITS once we have received the Information Technology Services Account Request (ITSAR) form from Human Resources. Your supervisor or Human Resources will provide your initial login information after which you will be required to change your password. Turn-around time on account creation is 3 days. Employee accounts will be terminated upon separation from the University.

Students

Your account is created by ITS after we have received approval from the Admissions department. This account information is sent to you along with a welcome letter that provides login information. A students ATSU email account is shifted to an Alumni account upon graduation.

Alumni

Once you have graduated from ATSU, your account transitions into alumni status. You will retain access to your Google Apps but you will now be presented with content that is specific to Alumni. Access to services such as Blackboard and the ATSU Library will be limited.

ATSU partners Wi-Fi network

The ATSU partners wireless network is intended for use by guest speakers, visiting vendors or adjunct faculty who may not have an ATSU account. An ATSU partner account can be created by Service Desk staff. Please contact the Service Desk at least 48 hours in advance. This will allow time to create and test the new ATSU partner account. You may submit your request via email to helpdesk@atsu.edu or via the submit a ticket form.

When you submit your request, we will need the following information:

  • The name of the person visiting
  • The school or department sponsoring the visitor
  • Length of the visit, so that we can ensure that the access will last the full duration of the visit
  • Campus where the visitor will be located

An email will be sent to the requester with the username and password generated for the guest. To connect, guests can access the list of available wireless networks, then select ATSU Partners and choose connect. Once the device has connected, open any web browser. This will automatically open a sign-in page where the issued credentials should be entered.

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