Ivanti Training
When you submit a ticket for a service request please follow these steps to select the proper categories and subcategories. This will ensure your ticket is routed and resolved in a timely manner.
Select Create Ticket where you will then be directed to Login on the Ivanti page. The username is without the @atsu.edu and same password as the ATSU Portal.
After logging in you will see the following:
Choose a category
In the category drop down you will see the following categories:
Choose a sub-category for your issue/request and you will see the following:
Look through the following groups to locate the Category needed, pay close attention to the Assign Group and Subcategory to assure your ticket is going to the correct department.
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CATEGORY-Data Warehouse and Analysis Services ASSIGN GROUP-Administrative Systems SUBCATEGORIES · Dashboard and Reporting · Data Analysis · Data Warehouse · Other DWAS · Tableau CATEGORY-Administrative Software Issue ASSIGN GROUP-Administrative System SUBCATEGORIES · AMP CAS · AMP Grad · AP Invoice · Campus Nexus CRM (Talisma) · Campus Nexus Faculty Portal · Campus Nexus Student (Campus Vue) · Campus Nexus Student Portal · Digital Measures · EmpCenter · Image Now · Microsoft Dynamics (Great Plains) · MOSDOH Clinical Google Sheets · Other-ASA · Regnet · Talisma Fundraising · |
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CATEGORY-Website-Change or Add ASSIGN GROUP-Communication and Marketing AZ SUBCATEGORIES · Academic Affairs/Accreditation · Accessibility/Usability · ASDOH/ASHS/CGHS/KCOM/MOSDOH/SOMA · ATSRI/Research · Continuing Education/ Diversity/Museum · Friendly URL’s/ Redirects · Other/Not Listed · Portal Content · Student Affairs/ Admissions/ Enrollment Services
CATEGORY-Website-Change or Add ASSIGN GROUP– Administrative Systems SUBCATEGORY– Catalog |
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CATEGORY-Telephone or Fax Issue ASSIGN GROUP-Support Services SUBCATEGORY-Telephone
CATEGORY-Telephone or Fax Issue ASSIGN GROUP-Network SUBCATEGORY-eFax
CATEGORY-AV Request ASSIGN GROUP-Academic Technologies SUBCATEGORIES · AV Equipment Maintenance · Classroom Recording and Support · Graphics, Imaging and Storage · Lecture Recording · Live Event Streaming and Recording · Other-AV · Video and Web Conferencing · Video Production (Recording, Editing, Rendering, Uploading) |
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CATEGORY-Desktop Software Issue ASSIGN GROUP-Support Services SUBCATEGORIES · Desktop Software-Other · Google App/Email · Microsoft Office Products · Windows and MAC Operating Systems
CATEGORY-Desktop Software Issue ASSIGN GROUP-Network SUBCATEGORY-File Access and Storage CATEGORY-Learning Management System Issue ASSIGN GROUP-Academic Technologies SUBCATEGORIES · Blackboard · Canvas · Echo 360 · Other-LMS · Turntin
CATEGORY– Learning Management System Issue ASSIGN GROUP-Support Services SUBCATEGORY-Sagence |
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CATEGORY-Library Services ASSIGN GROUP-Library Services SUBCATEGORIES · ETDC-LibGuides · ETDC-Other · ETDC-Software Consult · ETDC-Software Tutorial · Lib-3D Model Printing · Lib-Alumni Access · Lib-Broken Link · Lib-Preceptor Access Clinical · Lib-Clinically Access · Lib-Database Access · Lib-eBook Problems · Lib-Error-Access not Authorized-Account Status · Lib-EzProxy · Lib-One Search · Lib-Other · Lib-Poster Printing · Lib-Up to Date Access |
CATEGORY-Going Online Issues
ASSIGN GROUP-Support Services
SUBCATEGORY-Going Online Issues
CATEGORY-Ultipro Issues
ASSIGN GROUP-HR/PR
SUBCATEGORY-Ultipro Issues
CATEGORY-Network Issue
ASSIGN GROUP-Network
SUBCATEGORIES
- Database Support
- Firewall
- Other-NW
- Server Install or Support
- Wired Connectivity
- Wireless