How to setup voicemail on Cisco telephones

Overview

ATSU Cisco unified messaging system, Unity, is provided for employees of the University. This message system allows employees to access voicemail messages through both the telephone and email.

Below are instructions to set up the Unity system on your telephone. Once you have completed the setup process your voicemail box will be ready to receive messages.

There are three ways to access and setup your voicemail:

• From your Cisco telephone
• From any campus telephone
• From an off campus telephone

Other functions:

• Self-service password reset
• Support

Setting up voicemail from a Cisco telephone (must say CISCO on the phone)

1. From your telephone, pick up your receiver and press the voicemail button looks like an envelope with word “message” above it.
2. Enter the temporary passcode given to you by Network Services. (Or see instructions below to reset your passcode yourself.)
3. The Unity system will prompt you to:
   • Record your name
   • Record a greeting
   • Set a new password (a minimum of 5-digits)
4. Once you have completed all the prompts your voicemail box is ready to receive messages.

From any campus telephone (including phones that do not say CISCO)

1. From a campus telephone, dial 7700 – (this is the extension to the Unity messaging system).
2. When the system answers with its welcome message, “Hello Unity messaging system…”
   • Immediately press the star key (*)
   • Enter your voicemail ID number (this will be the last four digits of your phone number or 4-digit extension) followed by #.
   • Enter the temporary passcode given to you by ITS. (Or see instructions to reset your passcode yourself.)
3. The Unity system will prompt you to:
   • Record your name
   • Record a greeting
   • Set a new password (a minimum of 5-digits)
4. Once you have completed all the prompts your voicemail box is ready to receive messages.

From an off-campus telephone

1. From an off-campus phone dial 480.219.6000.
2. Once you hear the greeting:
   • Immediately press the star key (*)
   • Enter your voicemail ID number (this will be the last four digits of your phone number or 4-digit extension) followed by the pound key (#)
   • Enter the temporary passcode given to you by Network Services.
3. The Unity system will prompt you to:
   • Record your name
   • Record a greeting
   • Set a new password (a minimum of 5-digits)
4. Once you have completed all the prompts your voicemail box is ready to receive messages.