FAQs

Q: How do I log into LinkedIn Learning?

A: Simply login to the ATSU portal. If you don’t immediately see an icon for lynda.com, go to Resources>My Tools and you will then see an icon
that will direct you to LinkedIn Learning.

Q: I can’t access LinkedIn Learning with the instructions above.

A: You may have missed the email inviting you to LinkedIn Learning (or it could have gone to Spam) so you aren’t set up to access your courses. We can easily fix that. If you aren’t able to access LinkedIn Learning, simply put in a Service Desk ticket and we’ll make sure you are registered. You’ll then receive an email instructing you how to complete your enrollment.

Q:  When I login to LinkedIn Learning, I am asked for personal information. Do I have to enter this information?

A: Entering personal information is optional. By logging into the ATSU portal, LinkedIn Learning recognizes you as a unique user. However, the site doesn’t really know much about who you are. Providing a name will change the welcome message on the LinkedIn Learning screen from “Hi, ATSU,” to “Hi, your name.” Certificates of Completion for courses will also display the name you entered.

Q: I was logged into LinkedIn Learning, but when I returned to my computer after a break, I can no longer see anything but the free movies. An error message tells me I need to be a member to see premium content.

A: There is a security setting that will log you out after 30 minutes of inactivity. Simply log back in via the my.atsu.edu portal.

Q: If I finish a course, can I take it again?

A: Yes, you can look at any course or part of a course as often as you wish.

Q: Is there a limit to the amount of time I can spend on LinkedIn Learning?

A: No. But if you are inactive for more than 30 minutes, the site might log you out.

Q: Is there a limit to the number of people who can use LinkedIn Learning at one time?

A: No, we have an unlimited site license. If you can’t get in, there may be another problem. Contact the Service Desk if the site doesn’t seem to be working so that we can determine if there is a problem.

Q: How are instructors chosen for these LinkedIn Learning courses?

A: LinkedIn contracts with experts in particular topics. The courses are usually taught by industry professionals whose expertise is an excellent match for the topic. One thing you may notice is that ATSU can publish University-owned content to the site.

Q: Does LinkedIn Learning work on all devices?

A: In addition to Windows devices, there is an app that works on iPhones, iPads, and iPod Touch devices. You can download this free app from Apple’s app store.

Q: I can hear the voice of the instructor when I play a movie, but the video screen is blank.

A: Movies can be played using Quick Time, Flash, or Windows Media Player. First, check to see what your lynda.com movie playback preferences are by looking in “my account” and “site preferences” when you are logged into LinkedIn Learning.

Unless you have a strong preference for features offered by a different player, the “QuickTime Custom” setting will give you enhanced functionality for searching and viewing movies. You can change these settings, even while you are watching a movie, by resetting and saving your site preferences.

Q: Why are there several courses on the same topic?

A: LinkedIn Learning offers a course for all levels of expertise. There are comprehensive courses that teach everything a user needs to know about an unfamiliar application; courses that assume that you are familiar with the previous version, and want to know only what is changed in the new version; and preview courses of new features in software that may not yet be released. A new type of course focuses on a single task, for instance, how to do a mail merge in Word , or how to make a pivot table in Excel.