lynda.com FAQ

lynda.com

lynda.com is a leading online learning community provided for ATSU faculty and staff use. You can find courses in business, software, technology and creative skills that will help you achieve personal and professional goals. For a full list of lynda.com training topics click here. Additionally, you have the capability to search by subject, software, or course author by using the tabs on the lynda.com home page. Finally, by logging in (via the ATSU portal) to ATSU’s custom lynda.com page where all ATSU employees are registered, your courses are automatically tracked for you and certificates of completion are registered.

Be Anything – lynda.com Promotional Overview video

FAQs

Q: How do I log into lynda.com?

A: Simply login to the ATSU portal. If you don’t immediately see an icon for lynda.com, go to Resources>My Tools and you will then see an icon
that will direct you to lynda.com.

Video-How to login to lynda.com at ATSU

Q:  When I login to lynda.com, I am asked for personal information. Do I have to enter this information?

A: Entering personal information is optional. By logging into the ATSU portal, lynda.com recognizes you as a unique user. However, the site doesn’t really know much about who you are. Providing a name will change the welcome message on the lynda.com screen from “Hi, ATSU,” to “Hi, your name.” Certificates of Completion for courses will also display the name you entered.

Q: I was logged into lynda.com, but when I returned to my computer after a break, I can no longer see anything but the free movies. An error message tells me I need to be a member to see premium content.

A: There is a security setting on lynda.com that will log you out after 30 minutes of inactivity. Simply log back in via the my.atsu.edu portal.

Q: If I finish a course, can I take it again?

A: Yes, you can look at any course or part of a course as often as you wish.

Q: Is there a limit to the amount of time I can spend on lynda.com?

A: No. But if you are inactive for more than 30 minutes, the site might log you out.

Q: Is there a limit to the number of people who can use lynda.com at one time?

A: No, we have an unlimited site license. If you can’t get in, there may be another problem. Contact the Service Desk if the site doesn’t seem to be working so that we can determine if there is a problem.

Q: How are instructors chosen for these lynda.com courses?

A: lynda.com contracts with experts in particular topics. The courses are usually taught by industry professionals whose expertise is an excellent match for the topic.

Q: Does lynda.com work on all devices?

A: In addition to Windows devices, there is an app that works on iPhones, iPads, and iPod Touch devices. You can download this free app from Apple’s app store.

Q: I can hear the voice of the instructor when I play a movie, but the video screen is blank.

A: Movies can be played using Quick Time, Flash, or Windows Media Player. First, check to see what your lynda.com movie playback preferences are by looking in “my account” and “site preferences” when you are logged into lynda.com.

Unless you have a strong preference for features offered by a different player, the “QuickTime Custom” setting will give you enhanced functionality for searching and viewing movies. You can change these settings, even while you are watching a movie, by resetting and saving your site preferences.

Q: Why are there several courses on the same topic?

A: lynda.com offers course for all levels of expertise. There are comprehensive courses that teach everything a user needs to know about an unfamiliar application; courses that assume that you are familiar with the previous version, and want to know only what is changed in the new version; and preview courses of new features in software that may not yet be released. A new type of course focuses on a single task, for instance, how to do a mail-merge in Word , or how to make a pivot table in Excel.

Q: How do I learn more?

A: lynda.com has its own FAQ page with answers to questions not covered here. There is also a lynda.com course called “How to use lynda.com” that covers all aspects of the web site.

 

 

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