How to change your password

Forgot your password?

If you have forgotten your password, you can reset it by selecting ‘Forgot your Password?’ from my.atsu.edu. However, if you know your password and need to change it, or if you have received password expiration notices, follow the instructions below.

How to change your password

  1. Login to the ATSU portal (my.atsu.edu)
  2. Click on the resources tab
  3. Drop down and select account management
  4. Select change password
  5. A window like below will open for you to update your password
  6. Follow the instructions

password

All ATSU users are required to change their ATSU account passwords every 90 days.

Password Expiration Notification

Notifications for password expiration will be sent to your ATSU email account:

  • 14 days prior to expiration
  • 7 days prior to expiration, and, after that
  • Every day until expiration – at which time you must change your password to access any ATSU services

Sample of the notification message

Hi User Name,

Your last ATSU password reset date was xx/xx/xxxx; thus based on the 90 day expiration policy, your ATSU password expires in 7 days. Your password expiration date is xx/xx/xxxx. In order to prevent any loss of access to services, please change your password before the expiration date provided above.

Password Change Instructions

To change your password, log in to the ATSU Portal with your normal account login,

  1. Proceed to resources
  2. Account management
  3. Change password link
  4. Change your password through the ATSU Portal
  5. RESTART YOUR COMPUTER
  6. Enter your new password to connect to the ATSU wireless network

IMPORTANT: Remember to update your passwords on any mobile devices which connect to ATSU wireless (NOTE: This will also include the passwords for your ATSU email apps)

Password communication – ATSU security practices

Official password expiration email notices from ATSU will never contain direct links. You should always navigate to the password reset areas provided by ATSU services. Any password related instructions which do include such active links should be considered suspicious. Please contact the ATSU Service Desk at 660-626-2200 or 1-866-626-2878 Ext. 2200 if you ever have any questions about the validity of a message.

Windows users, you may also see a callout balloon (see example below) in the bottom right corner of your desktop approximately 2 weeks prior to the actual expiration date.

Callout balloon example

Call Out Baloon

Password requirements

  • Passwords are case-sensitive
  • Passwords must be at least eight characters in length
  • Passwords cannot be something you have used previously
  • A complex password is required
  • Your password must include your choice of at least 3 of the following 5 rules
    • Uppercase characters of european languages (A through Z, with diacritic marks, greek and cyrillic characters)
    • Lowercase characters of European languages (a through z, sharp-s, with diacritic marks, Greek and Cyrillic characters)
    • Base 10 digits (0 through 9)
    • Non-alphanumeric characters: ~!@#$%^&*_-+=`|\(){}[]:;”‘<>,.?/
    • Any unicode character that is categorized as an alphabetic character but is not uppercase or lowercase. This includes unicode characters from Asian languages.

When complete, a message will display telling you that your password has been successfully changed. Simply close this window and continue.

Best practices for passwords

  • Develop a difficult-to-guess but easy-to-remember password that incorporates memory devices
    • A good solution is to turn a sentence into a password, also called a “pass phrase”. For example the sentence “I like to golf on Friday” might become “iL2g0fr!dA”. It’s certainly a complex password, and it is one that can be remembered.
  • Do not share your password with anyone
  • Do not use all or part of your name in your password
  • Do not use a password of all numbers or a single, repeated letter
  • Avoid words contained in a dictionary
  • Do not reuse or recycle passwords
  • Do not write down your password

Arizona campus students

When you reset your ATSU password, you will also need to follow these steps to reset the password for FollowYouPrinting.

FollowYouPrinting password reset steps

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