Find help with Zoom

Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-defined conference room solution into one easy-to-use platform. Zoom offers video, audio, and screen-sharing across Windows, Mac, Linux, iOS, Android, Blackberry, Zoom Rooms, and H.323/SIP room systems.

Zoom is for…

Which ITS departments support this?

ITS Academic Technologies

FAQs

How do I get a Zoom Pro Account?

Zoom accounts are free to all ATSU faculty/staff with an ATSU.EDU email address.  Email helpdesk@atsu.edu to request an account.

Where can I download the Zoom application

To download the Zoom application for Mac or PC go to https://zoom.us/download  For Smartphones or tablets, go to your App store and install the Zoom app.

Where can I get Zoom training or try a Zoom test call?

Email helpdesk@atsu.edu to request a training session.

Where can I find Zoom Support documentation?

https://support.zoom.us/hc/en-us

Zoom audio troubleshooting

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Make sure you are using “Join Audio by Computer” when you join the meeting. Click on the big green button in the middle. If you are already connected with the computer audio, the button will be red “Leave Computer Audio”. There is also a “Test Computer Audio” link below the…

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Zoom for mobile devices

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One of the great features of Zoom, is that you can connect from almost any internet-connected device when you are not on-campus. Zoom has created a terrific support site, which includes tutorials and documentation for a number of Zoom tasks. Here, you will find links to various Zoom tasks relating…

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